Incorrect Bills

I believe that if a company is responsible for incorrectly billing a customer they aren't necessarily obligated to compensate the consumer for the mistake.  If they overcharged the customer then they should compensate the person by crediting the amount they overcharged to the customers account balance for the next month.  If they undercharge they should probably just let it go as it was their mistake the person shouldn't have to pay the penalty for their mistake.  The fair credit billing act that is available in most states, says that the consumer has the right to challenge the bill when:


Billing Errors. . . .

You may challenge either the purchase or the price of an item that appears on your billing statement. The law defines an error as any charge:

• Not made either by you or someone authorized to use your account.
• Poorly identified, for a different amount or on a different date than is shown on the statement.
• Made for something that you did not accept on delivery or that was not delivered according to agreement.

Billing errors also include:

• Failure to credit your account properly.
• Computational or accounting mistakes.
• Failure to mail your statement to your current address, provided you notified the creditor of your address change, in writing, at least 20 days before the billing period ended.

A request for additional information or an explanation about a questionable item is also considered a billing error.

Fiar Credit Billing (2010) "Fair Credit Billing" Retrieved from :  http://www.in.gov/dfi/2590.htm